Our good reputation and its protection are very important for us. To safeguard it and ensure correct, law-compliant behavior, we have developed various guidelines and procedures.
Important guidelines and instruments are amongst others our Code of Conduct, the Concerns and Reporting Platform (CARE Platform) and the internal whistleblowing system. The tasks of the new Group Function Compliance include identifying compliance risks, developing appropriate compliance programs, and implementing them through practical measures such as training. The focus is on prevention of corruption and bribery, competition law and sanction-related topics.
Code of Conduct
Our Code of Conduct is based on 16 principles, which are divided into four chapters that are divided into the four overall chapters Business & Finance, Safeguarding, Integrity and People. They provide a uniform set of values, along with guidance for how individuals are expected to behave in the context of the group's philosophy.
In addition to the Code of Conduct, there are other specific guidelines. For instance, our Social Media Guideline helps employees to communicate on social media effectively and in line with legal requirements.
At Marquard & Bahls, we offer various channels for employees and external stakeholders to report suspected misconduct. We know that speaking up is not always easy. It takes courage and trust. That is why we provide secure and anonymous communication paths, true to the motto “If you care, you share!”
As a general rule, compliance concerns should be handled locally. Managers and supervisors are usually the right persons to contact. However, when it comes to serious allegations like fraud, corruption and anti-competitive practices, an objective and structured follow-up is in the best interests of Marquard & Bahls. Besides, there may be situations in which concerns were addressed locally but have not been solved. We provide several reporting channels for systematically pursuing these cases.
Secure Online Reporting
Employees and external stakeholders are invited to submit their concerns through our Concerns and Reporting Platform ("CARE Platform"). The website is hosted independently from the Marquard & Bahls network by Integrity Line GmbH, a Swiss company that specializes in whistleblowing services. Reports can be made in multiple languages, 24/7. We encourage whistleblowers to disclose their identity, but also provide the option of reporting and engaging in dialog with case managers and investigators anonymously, provided this is allowed under national law. To file a report, please click here: CARE Platform
As an alternative to the website, reports may also be made to members of the Marquard & Bahls Code of Conduct Team via secure telephone and fax lines, and also via dedicated email. Details are provided in the Marquard & Bahls Code of Conduct. The Marquard & Bahls Code of Conduct Team will consult the Compliance Department in serious cases that are relevant for the entire Marquard & Bahls Group. And finally, a recommendation for anyone who has a strange feeling about something they have observed, but is unsure about whether to speak up: You can contact the Compliance Department at any time to discuss your subject in complete confidence.